CUSTOMER SHOUTOUT ENTRY

QUALITY WIN SUBMISSION STANDARD

Submit only when a customer gives exceptional, enthusiastic, or specific praise about a technician(s).

Routine feedback like “They did good,” "Tech was good," “No issues,” “Everything was fine," etc does not qualify.

Date of Original Job

Customer Name

Technician(s) Name

Service Type

How was Feedback Received?

Follow-Up Call

Customer Called/ Texted

In Person

Other

Quality Win Category (Select all that apply)

Quality of Work

Attention to Detail

Professionalism

Communication/ Customer Education

Above & Beyond

Efficiency/ Timliness

Problem Solving

Requested Technician Again

Customer Feedback

What exactly did the customer say? Capture dpecific details in their own words.

Additional Notes